Help

Borrower
Broker
Vendor
Investor
NAB Car Loans
Borrower
Application
How do I download my Notice of Assessment (NOA)?
Borrower
Payments & Security
What & when are my repayments?
Borrower
Payments & Security
How do I change my direct debit date?
Borrower
Eligibility
Am I able to get a loan?
Borrower
Payments & Security
What happens if I miss a payment?
Borrower
Payments & Security
How do I pay off my entire loan balance?
Investor
Plenti App
How do I log in?
Borrower
Eligibility
Can I take out more than one loan?
Borrower
Payments & Security
Are there any fees for making extra payments?
Borrower
Approval
How does the application process work?
Borrower
Refinance
Can I refinance my loan?
Borrower
Application
Why was my loan application declined?
Borrower
Refinance
How does topping up my loan work?
Borrower
Payments & Security
How do I request payment assistance?
Borrower
Payments & Security
How secure are my details?
Borrower
Hardship
What if I am unhappy with the outcome of my financial hardship application?
NAB Car Loans
NAB Car Loan
What do I do if I'm experiencing financial hardship?
Vendor
Who is eligible to join GreenConnect?
Investor
Markets & Orders
Who am I lending to?
Borrower
Hardship
What will I need to include with my application for financial hardship assistance?
Borrower
Hardship
When will I receive a decision on my application for financial hardship assistance?
Investor
Getting Started
What is the Provision Fund?
Borrower
Hardship
What do I do if I'm experiencing financial hardship?
Investor
Markets & Orders
What interest rates are available to investors?
Borrower
Approval
How long do I have to accept my loan once it's approved?
Investor
Early Access Transfer
Will the early access transfer facility always be available?
Investor
Getting Started
How do I review my loans and orders?
Investor
Getting Started
How do I access my invested funds early?
Investor
Getting Started
How do I create an order?
Borrower
Eligibility
How can comprehensive credit reporting help you?
Borrower
Hardship
How do I apply for financial hardship assistance?
Investor
Markets & Orders
What is the funds replacement buffer?
Borrower
Payments & Security
How do I make an extra repayment?
Borrower
Application
How do I cancel my application?
Borrower
Variable Rate Loans
Why has my rate changed multiple times within a month?
Borrower
Application
What will my interest rate be?
Borrower
Variable Rate Loans
Why has my rate changed since I’ve taken out my loan?
Borrower
How is my interest rate calculated?
Borrower
Application
What is greenID?
Borrower
Account Management
How do I change my address?
Borrower
Application
Why do I need to verify my identity?
Borrower
Variable Rate Loans
What is a variable rate loan with Plenti?
Borrower
Why was my RateEstimate unsuccessful?
Borrower
What is a RateEstimate?
Borrower
Eligibility
How does comprehensive credit reporting work?
Borrower
Application
Why has my interest rate changed since submitting my application?
Borrower
Payments & Security
How long until my loan funds reach my account?
Borrower
What is a comparison rate?
Borrower
Application
Why do you need my bank statements?
Borrower
Application
Will applying for a loan impact my credit score?
Borrower
Payments & Security
What should I do if I'm going to miss a payment?
Borrower
Payments & Security
Why are you trying to collect my payment before the direct debit date?
Borrower
NAB Car Loan
How do I find my transaction listing?
Borrower
Account Management
How do I view my loan contract?
Borrower
Can I repay my personal loan early?
Borrower
Account Management
How do I log in to my borrower account?
Borrower
What fees am I charged?
Borrower
Account Management
Why has my balance increased?
Borrower
Application
An Introduction to One Score
Borrower
Refinance
What is reamortisation?
Borrower
Payments & Security
How do I change my repayment amount?
Borrower
Payments & Security
Can I pay fortnightly or weekly?
Borrower
Eligibility
Can I get a loan if I'm self-employed?
Borrower
Account Management
How do I reset my password?
Borrower
Payments & Security
How do I change my direct debit bank account?
Borrower
Will a RateEstimate impact my credit score?
Borrower
Application
What is BankStatements.com.au?
Borrower
Application
How do I get started?
Borrower
Variable Rate Loans
Why is my interest rate different than advertised?
Borrower
Application
What is a notice of assessment?
Borrower
Application
How long can I borrow for?
Borrower
Variable Rate Loans
What does a change in interest rate mean for my loan?
Borrower
Account Management
How do I close my borrower account?
Borrower
Variable Rate Loans
Variable rate loans vs fixed-rate loans
Borrower
Payments & Security
Can I pay by BPAY?
Borrower
Approval
How do I accept my loan?
NAB Car Loans
NAB Car Loan
How long until my loan funds are disbursed?
NAB Car Loans
NAB Car Loan
How long does it take to approve a loan?
NAB Car Loans
NAB Car Loan
Will applying for a loan impact my credit score?
NAB Car Loans
NAB Car Loan
Which vehicles are eligible for the NAB Car Loan EV rate discount?
NAB Car Loans
NAB Car Loan
How do I cancel my application?
NAB Car Loans
NAB Car Loan
Am I able to get a NAB Car Loan?
NAB Car Loans
NAB Car Loan
How do I accept my loan?
NAB Car Loans
NAB Car Loan
How long do I have to accept my loan once it's approved?
NAB Car Loans
NAB Car Loan
Are there any fees for making extra payments?
NAB Car Loans
NAB Car Loan
Why has my interest rate changed since submitting my application?
Vendor
Application
What if my customer has an existing solar system?
Vendor
Eligibility
Do customers on FiT plans need a new plan?
Vendor
Eligibility
Are there minimum requirements to connect to the Qcells offer?
Vendor
Application
Who can I go to for help?
Vendor
Application
Do customers with AGL plans have to get a new plan?
Vendor
What does GreenConnect do?
Vendor
What is GreenConnect?
Vendor
Application
How can I submit an invoice?
Vendor
Eligibility
Eligibility criteria for Zero Interest Payment Plans
Vendor
Application
Are AGL VPP plan prices fixed for the term of the agreement?
Vendor
Why should I join GreenConnect?
Vendor
Eligibility
Who does the Qcells rebate get paid to?
Vendor
Eligibility
Who does the AGL subsidy get paid to?
Vendor
What if my equipment is faulty or I am not satisfied with installation?
Vendor
Eligibility
Installing a Solar PV System on the HEUF discount
Vendor
Eligibility
Eligibility criteria for HEUF Discounted Green Loans
Investor
Account Management
Are my returns taxable?
Investor
Australian macroeconomic risk
Investor
Payments & Security
Are my funds guaranteed by the Government?
Investor
Eligibility
Can I invest through my self-managed super fund (SMSF)?
Investor
Payments & Security
Ancillary arrangement default
Investor
Markets & Orders
Are loans secured or unsecured?
Investor
Payments & Security
Assignment of your loan
Investor
Markets & Orders
Why were my funds not returned to my holding account?
Investor
Early Access Transfer
Withdrawing funds before the end of indicative term
Investor
Markets & Orders
Where do funds in the Flex Market go after the indicative term?
Investor
Plenti App
What platform data is available within the app?
Investor
Payments & Security
Where is money held before it is on loan?
Broker
Application
Who can I go to for help?
Investor
Early Access Transfer
What is an early access transfer?
Investor
Payments & Security
What is the Provision Fund? How does it work?
Investor
What is the investment term?
Investor
Eligibility
What is the minimum investment?
Investor
Markets & Orders
What is the interest rate limit?
Investor
Markets & Orders
What is a holding account?
Investor
Account Management
What happens if an investor passes away?
Investor
Markets & Orders
What are the fees when investing?
Investor
Early Access Transfer
What fees are payable?
Investor
Plenti App
Where do I review my returns?
Investor
Markets & Orders
How do I see all in market orders?
Investor
Payments & Security
Replacement funding may not be applied equally
Investor
Markets & Orders
How do I see previously matched rates?
Investor
Markets & Orders
Loan repayment received before the indicative term
Investor
Markets & Orders
Why is my rate of return less than the rate at which I invested?
Investor
Early Access Transfer
How do I request an early access transfer?
Investor
Other counterparty default
Investor
Early Access Transfer
Outgoing lender rates vs. replacement funders
Investor
Poor performance of underlying loans
Investor
Provision Fund Protection
Investor
Rate of prepayment of underlying loans
Investor
Plenti Finance default
Investor
Payments & Security
No Provision Fund protection
Investor
Payments & Security
No deposit guarantee
Investor
Notes Investment longer than indicative term
Broker
Application
What about add-ons like chargers, insurance, software upgrades?
Investor
What is the minimum investment amount in the Notes Market?
Investor
Payments & Security
Is Plenti a bank?
Investor
Plenti App
Is there a PIN function?
Investor
Limited recourse
Investor
Account Management
How do I log in to my investor account?
Investor
Markets & Orders
Matching to new loans
Investor
Markets & Orders
Can I draw an income from interest payments and reinvest capital?
Investor
Payments & Security
Investment longer than indicative term
Investor
Eligibility
Can I invest as an overseas investor?
Investor
Account Management
How do I close my investor account?
Investor
Markets & Orders
How long before my order is matched to a borrower?
Investor
Payments & Security
How long do deposits and withdrawals take to process?
Investor
Payments & Security
How is risk managed?
Investor
Account Management
How do I update my address?
Investor
How is it different from Flex, Plus, Green
Broker
Application
How do I upload a document?
Investor
Payments & Security
How do I withdraw funds?
Investor
Application
How do I start investing?
Investor
Payments & Security
How do I transfer funds into my account?
Investor
Payments & Security
How do we manage credit risk?
Investor
Getting Started
How do I transfer funds into my investor account?
Investor
Plenti App
How do I place an order?
Investor
Getting Started
How do I customise my investment settings?
Investor
Getting Started
How do I access my Plenti investor account?
Investor
Plenti App
How do I access help?
Investor
Markets & Orders
How are loans repaid?
Broker
Application
Who do I speak to if I have further questions?
Investor
Is the Early Access feature available for Notes Market investments
Investor
Early Access Transfer
What is the Early Access Facilitating Partner?
Investor
Payments & Security
Does the Provision Fund guarantee I will not suffer a loss?
Investor
Payments & Security
Differences in borrower creditworthiness
Investor
Economic exposure in the ABS structure
Investor
Getting Started
How can the data tab in the Plenti Investor Portal help me?
Investor
Account Management
CRS frequently asked questions
Investor
Markets & Orders
How do I change the rate of an existing order?
Investor
Payments & Security
Value of secured property insufficient to cover defaulted loan
Investor
Plenti App
Can I transfer or withdraw funds?
Investor
Payments & Security
What happens if a borrower misses a payment?
Investor
Eligibility
Can I invest as a company or trust?
Investor
Early Access Transfer
Can I choose which loans I exit?
Investor
Payments & Security
Variances in borrower creditworthiness over time
Investor
Eligibility
Can I invest with Plenti?
Investor
Can anyone invest in the Notes Market?
Investor
Markets & Orders
How do I create automatic reinvestment settings?
Investor
Payments & Security
Borrower late payment or default
Investor
Payments & Security
Borrower default impact on the availability of funds

Important information*

This information does not constitute financial advice and you should consider whether it is appropriate to your circumstances before you act in reliance on it. Any opinions, forecasts or recommendations reflect the judgement and assumptions of Plenti as at the date of publication and may later change without notice.

Acknowledgement of Country

Plenti respects and honours Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

We recognise the Gadigal people of the Eora Nation, who are the traditional custodians of the land on which Plenti’s Sydney office stands, and the Kaurna people as the traditional owners of the Country where our Adelaide team is located.