Getting Started

How do I start investing?

You can register to invest with Plenti online in just 5 minutes. Once we have approved your registration, you will be able to transfer funds into your account, select the lending market you wish to invest in, set your rate and have your funds matched with loans to creditworthy borrowers.

For more information about investing, you should see the Product Disclosure Statement.

Who am I lending to?

We facilitate lending to creditworthy Australian-resident individuals. Our average borrower earns an income of $84,000 and is 40 years old. Borrowers are typically seeking loans for purposes such as consolidating debts, purchasing a car or renovating their home. In our National Clean Energy lending market, borrowers are seeking funds for the purchase and installation of clean energy equipment, such as solar panels and batteries.

At Plenti, we do the work for you. We carefully examine an applicant’s credit file and circumstances to understand their financial position and ability to repay the loan. Our standards mean that we are not able to assist a large majority of borrowers that submit an enquiry.

Plenti provides a confidential lending service. The only details you are provided about a loan to whom your funds are matched to is a reference number. All identity, credit, affordability and suitability checking is performed by Plenti and is not displayed on our website. However, Plenti publishes a full loan book that sets out details (including loan amounts, interest rates and purposes) on every loan funded to help you understand more about the profile and performance of our loans.

For more information, you should see the Product Disclosure Statement.

What are the fees when investing?

Investors are charged an interest margin fee of an amount equivalent to 10% of the gross interest they receive from borrowers. This is charged whenever an interest payment is received. Investors do not earn interest on funds in their holding account, as interest earned on the bank account that holds Plenti investors’ funds is retained by Plenti. Management costs also include borrower fees. Read our Product Disclosure Statement for further details.

Importantly, all lending rates displayed on the Plenti site take into account the fees you are required to pay. The rate you see is the rate you get, subject to a few important assumptions. Learn more about how we calculate and display rates.

How are loans repaid?

Loans are ordinarily repaid via direct debit, with the repayment dates defined in accordance with the borrower’s loan schedule. You can view any payments that you are scheduled to receive using your Plenti account. Simply login, click the relevant lending order under “Your loans and orders” in the left-hand menu, expand the box titled “On loan”, and then click the “Your funds on loan” link.

Your schedule of payments is defined by the terms of the lending market you have decided to lend in. Funds may appear back in your holding account earlier than anticipated. In some circumstances, you may not receive your funds until after the indicated term.

For further details, please see our Product Disclosure Statement.

Are loans secured or unsecured?

Loans to borrowers may be secured or unsecured. You do not choose whether your funds are matched to secured or unsecured loans.

How is risk managed?

Plenti has put in place a number of measures designed to minimise the risk of investors losing money due to borrowers making a late payment or defaulting on their loan.

Firstly, we are very cautious about who can borrow using Plenti. Before any borrower is approved for a loan, our underwriting team verifies their identity, checks their credit, and assesses their risk. Plenti only lends to creditworthy individuals with Australian residency. You can view statistics about our credit performance by registering as an investor (this is free and there no obligation to lend) and clicking the “Plenti data” tab.

Secondly, the Provision Fund exists to help protect lenders from loss. The Provision Fund is not a guarantee nor an insurance product. However, thanks to the Provision Fund no Plenti investor has lost a cent of principal or interest.

Thirdly, we employ an experienced, specialist debt collection agency to help us retrieve late payments or defaulted loans. Until an investor’s funds are lent out, they are held in trust by an independent custodian in a bank account at an Australian Authorised Deposit-taking Institution.

Finally, to satisfy obligations under our Australian financial services licence (AFSL) and Australian credit licence (ACL), we undergo a number of external audits every year. This ensures that investor funds are properly accounted for and our platform is operating as it should.

Read our Product Disclosure Statement to learn more about the risks of investing.

What is the Provision Fund? How does it work?

The Provision Fund is designed to help provide investors with ongoing protection against borrower late payments or loan defaults. It is not a guarantee or an insurance product.

The money in the Provision Fund comes from charges paid by borrowers. When a borrower applies for a loan, they may be required to pay a charge (the Risk Assurance Rate or Risk Assurance Charge), the amount of which is determined by a number of factors, such as their credit rating from independent credit bureaus. Borrowers pay the Risk Assurance Rate or Risk Assurance Charge into the Provision Fund.

Although the Provision Fund is funded by borrowers, it has been established for the benefit of lenders. Plenti may, at its discretion, instruct the Provision Fund’s trustee to pay an amount out of the Provision Fund to compensate lenders for a loss arising from a borrower default. Importantly, funds held in the Provision Fund are held for the benefit of investors. Plenti cannot use these funds for its own purposes. The Provision Fund can only be used to compensate investors for losses of principal and/or interest.

For further information about the Provision Fund, see the Product Disclosure Statement.

Does the Provision Fund guarantee I will not suffer a loss?

No. We believe the Provision Fund provides meaningful protection for investors, and to date, no investor has lost any principal or interest due. However, it’s important to remember that the Provision Fund is neither a guarantee nor an insurance product and your capital is at risk. Hence, in the event of a borrower late payment or default, an investor may not be fully or partially compensated.

If you are not compensated by the Provision Fund in the event of a borrower late payment or default, you may instead benefit from a number of debt collection or recovery processes undertaken by Plenti, which may or may not recover any funds.

Please read our Product Disclosure Statement for more information.

How do we manage credit risk?

Plenti has a number of measures in place to help mitigate risks to investors. To date, all investors have received their principal and interest repayments.

Plenti only funds loans to creditworthy borrowers. Before any borrower is approved for a loan, they undergo a stringent underwriting process performed by in-house underwriters. Borrowers are identity checked, credit checked and risk assessed. Plenti only matches investors with creditworthy Australian-resident borrowers. You can view statistics about our credit performance by registering as an investor (this is free and there is no obligation to invest).

In the event that a borrower defaults on their loan, we (or a third party on our behalf) may act to collect overdue payments, including appointing an external collections agency or using available legal remedies, including where appropriate, court action. If a loan is secured, collection actions may include the secured asset being repossessed or sold. Plenti has the sole discretion to determine what actions if any are taken to recover funds from a borrower.

In addition to our stringent underwriting standards and established collections processes, Plenti investors may be protected by our unique Provision Fund. In the event of a late payment or borrower default, the Provision Fund may compensate investors for loss. The Provision Fund is not a guarantee nor an insurance product, but thanks to the Provision Fund, no investor has lost a cent of principal or interest due to them. Our number one objective is to maintain this track record on an ongoing basis.

Learn more about the Provision Fund.

Is Plenti a bank?

Plenti is not a bank, and Plenti investor accounts are not bank accounts. Plenti is not authorised under the Banking Act 1966 (Cth), nor is it supervised by the Australia Prudential Regulation Authority.

Plenti is regulated and licensed by ASIC, holding both an Australian Financial Services licence (number 449176) and an Australian Credit Licence (number 449176).

Are my returns taxable?

Yes, the net income earned on your Portfolio will be assessable for tax.

If you do not provide your Tax File Number, we are required to withhold tax from your net interest earnings at the highest marginal tax rate. This rate is currently 45%. This amount is remitted to the ATO. If you provide your TFN, we will not withhold any tax.

To make it easy for you to complete your tax return, we will provide an annual statement that outlines the interest you have earned and the net of our fees.

Please refer to our Product Disclosure Statement for further information regarding tax on your Plenti investment. The tax implications outlined in our Product Disclosure Statement are general in nature and do not take into account your specific circumstances. You should obtain specific taxation advice from a suitably qualified tax advisor before investing.