Help

Vendor • EligibilityEligibility criteria for Zero Interest Payment Plans

NAB Powered by Plenti • NAB Car LoanWhat do I do if I'm experiencing financial hardship?

Borrower • ApplicationWhat will my interest rate be?

Borrower • HardshipWhat will I need to include with my application for financial hardship assistance?

Borrower • ApplicationWhy has my interest rate changed since submitting my application?

Borrower • Variable Rate LoansWhat is a variable rate loan with Plenti?

Vendor • EligibilityInstalling a Solar PV System on the HEUF discount

NAB Powered by Plenti • NAB Car LoanWhich vehicles are eligible for the NAB Car Loan EV rate discount?

Vendor • ApplicationDo customers with AGL plans have to get a new plan?

Vendor • EligibilityWho does the Qcells rebate get paid to?

Borrower • ApplicationHow do I get started?

Borrower • Account ManagementHow do I view my loan contract?

Broker • ApplicationWhat about add-ons like chargers, insurance, software upgrades?

Investor • Getting StartedWhat is the Provision Fund?

Investor • Getting StartedHow can the data tab in the Plenti Investor Portal help me?

Investor • Getting StartedHow do I create an order?

Investor • Early Access TransferWill the early access transfer facility always be available?

Investor • Payments & SecurityInvestment longer than indicative term

Investor • Payments & SecurityReplacement funding may not be applied equally

Borrower • ApplicationWhat is a notice of assessment?

Investor • Payments & SecurityAssignment of your loan

Borrower • ApplicationWhy was my loan application declined?

Borrower • Payments & SecurityWhat should I do if I'm going to miss a payment?

How is my interest rate calculated?

Borrower • ApplicationWhy do you need my bank statements?

Borrower • ApprovalHow long do I have to accept my loan once it's approved?

How is it different from Flex, Plus, Green

Borrower • Payments & SecurityHow do I change my direct debit date?

InvestorPlenti Finance default

VendorWhat if my equipment is faulty or I am not satisfied with installation?

Borrower • HardshipWhen will I receive a decision on my application for financial hardship assistance?

InvestorEconomic exposure in the ABS structure

Borrower • ApprovalHow does the application process work?

Borrower • EligibilityAm I able to get a loan?

NAB Powered by Plenti • NAB Car LoanHow do I find my transaction listing?

Borrower • RefinanceHow does topping up my loan work?

Investor • Markets & OrdersWhat is the interest rate limit?

Vendor • EligibilityDo customers on FiT plans need a new plan?

Vendor • ApplicationWho can I go to for help?

Vendor • ApplicationWhat if my customer has an existing solar system?

VendorWhat is GreenConnect?

Broker • ApplicationWho do I speak to if I have further questions?

Borrower • RefinanceCan I refinance my loan?

Investor • Markets & OrdersWhy were my funds not returned to my holding account?

Borrower • HardshipWhat if I am unhappy with the outcome of my financial hardship application?

NAB Powered by Plenti • NAB Car LoanAm I able to get a NAB Car Loan?

InvestorAustralian macroeconomic risk

InvestorCan anyone invest in the Notes Market?

InvestorLimited recourse

InvestorNotes Investment longer than indicative term

InvestorOther counterparty default

How long can I borrow for?

Investor • Getting StartedHow do I review my loans and orders?

VendorWhat does GreenConnect do?

Vendor • EligibilityWho does the AGL subsidy get paid to?

Borrower • Payments & SecurityHow secure are my details?

Borrower • Payments & SecurityHow long until my loan funds reach my account?

Borrower • EligibilityCan I take out more than one loan?

Investor • Markets & OrdersAre loans secured or unsecured?

Investor • Payments & SecurityWhat is the Provision Fund? How does it work?

Investor • Markets & OrdersHow are loans repaid?

Borrower • Payments & SecurityHow do I request payment assistance?

Borrower • ApprovalHow do I accept my loan?

Investor • Payments & SecurityHow is risk managed?

Investor • EligibilityCan I invest with Plenti?

Investor • EligibilityCan I invest as a company or trust?

Investor • Getting StartedHow do I customise my investment settings?

Why was my RateEstimate unsuccessful?

Investor • Plenti AppIs there a PIN function?

Investor • Plenti AppCan I transfer or withdraw funds?

What is a comparison rate?

Borrower • ApplicationWhat is greenID?

Borrower • ApplicationWhy do I need to verify my identity?

NAB Powered by Plenti • NAB Car LoanHow long does it take to approve a loan?

NAB Powered by Plenti • NAB Car LoanWhy has my interest rate changed since submitting my application?

Who is eligible to join GreenConnect?

Borrower • ApplicationHow do I cancel my application?

Investor • Plenti AppWhere do I review my returns?

Investor • Payments & SecurityDoes the Provision Fund guarantee I will not suffer a loss?

Investor • Plenti AppHow do I place an order?

Investor • Markets & OrdersWhat interest rates are available to investors?

Will a RateEstimate impact my credit score?

Borrower • ApplicationWill applying for a loan impact my credit score?

Broker • ApplicationHow do I upload a document?

Vendor • ApplicationHow can I submit an invoice?

Investor • Getting StartedHow do I access my Plenti investor account?

Investor • Getting StartedHow do I transfer funds into my investor account?

Vendor • ApplicationAre AGL VPP plan prices fixed for the term of the agreement?

Investor • Getting StartedHow do I access my invested funds early?

Borrower • ApplicationAn Introduction to One Score

Borrower • RefinanceWhat is reamortisation?

Borrower • Variable Rate LoansWhat does a change in interest rate mean for my loan?

Investor • Payments & SecurityIs Plenti a bank?

Investor • Plenti AppHow do I access help?

Investor • Plenti AppWhat platform data is available within the app?

Investor • Payments & SecurityBorrower default impact on the availability of funds

Investor • Payments & SecurityBorrower late payment or default

Investor • Early Access TransferWhat is an early access transfer?

Investor • Early Access TransferHow do I request an early access transfer?

Borrower • Variable Rate LoansWhy has my rate changed multiple times within a month?

Borrower • Payments & SecurityWhat & when are my repayments?

Borrower • Payments & SecurityCan I pay by BPAY?

Borrower • Payments & SecurityCan I pay fortnightly or weekly?

Borrower • EligibilityHow can comprehensive credit reporting help you?

Investor • Payments & SecurityHow do we manage credit risk?

Investor • Account ManagementWhat happens if an investor passes away?

Investor • Account ManagementHow do I update my address?

Borrower • Account ManagementHow do I reset my password?

Investor • Early Access TransferWhat is the Early Access Facilitating Partner?

Investor • Early Access TransferCan I choose which loans I exit?

Investor • Markets & OrdersWhy is my rate of return less than the rate at which I invested?

Investor • Markets & OrdersHow do I create automatic reinvestment settings?

Investor • Payments & SecurityHow long do deposits and withdrawals take to process?

Investor • EligibilityCan I invest as an overseas investor?

Investor • EligibilityWhat is the minimum investment?

Investor • Account ManagementAre my returns taxable?

InvestorWhat is the minimum investment amount in the Notes Market?

Borrower • Payments & SecurityHow do I pay off my entire loan balance?

Borrower • EligibilityHow does comprehensive credit reporting work?

Borrower • Payments & SecurityAre there any fees for making extra payments?

NAB Powered by Plenti • NAB Car LoanAre there any fees for making extra payments?

Investor • Early Access TransferOutgoing lender rates vs. replacement funders

Borrower • Payments & SecurityWhy are you trying to collect my payment before the direct debit date?

Borrower • Variable Rate LoansVariable rate loans vs fixed-rate loans

Investor • Plenti AppHow do I log in?

VendorWhy should I join GreenConnect?

Borrower • Account ManagementHow do I change my address?

Investor • Markets & OrdersWho am I lending to?

Investor • Markets & OrdersWhat are the fees when investing?

What is a RateEstimate?

Borrower • Variable Rate LoansWhy is my interest rate different than advertised?

Vendor • EligibilityEligibility criteria for HEUF Discounted Green Loans

InvestorPoor performance of underlying loans

Investor • Markets & OrdersWhat is the funds replacement buffer?

Borrower • Account ManagementHow do I log in to my borrower account?

Borrower • HardshipWhat do I do if I'm experiencing financial hardship?

NAB Powered by Plenti • NAB Car LoanHow long do I have to accept my loan once it's approved?

InvestorProvision Fund Protection

Investor • Early Access TransferWhat fees are payable?

Borrower • ApplicationWhat is BankStatements.com.au?

Investor • Markets & OrdersWhere do funds in the Flex Market go after the indicative term?

Vendor • EligibilityAre there minimum requirements to connect to the Qcells offer?

Broker • ApplicationWho can I go to for help?

Borrower • Payments & SecurityWhat happens if I miss a payment?

Investor • Payments & SecurityHow do I transfer funds into my account?

Investor • Payments & SecurityNo deposit guarantee

Investor • Payments & SecurityAncillary arrangement default

Investor • Payments & SecurityValue of secured property insufficient to cover defaulted loan

Investor • Payments & SecurityVariances in borrower creditworthiness over time

Investor • Payments & SecurityDifferences in borrower creditworthiness

Borrower • Account ManagementWhy has my balance increased?

Borrower • EligibilityCan I get a loan if I'm self-employed?

Investor • Account ManagementCRS frequently asked questions

Investor • Markets & OrdersLoan repayment received before the indicative term

Borrower • Payments & SecurityHow do I change my repayment amount?

InvestorIs the Early Access feature available for Notes Market investments

Investor • Markets & OrdersMatching to new loans

InvestorWhat is the investment term?

Borrower • Payments & SecurityHow do I make an extra repayment?

NAB Powered by Plenti • NAB Car LoanWill applying for a loan impact my credit score?

Investor • Early Access TransferWithdrawing funds before the end of indicative term

Investor • Markets & OrdersWhat is a holding account?

Investor • Account ManagementHow do I close my investor account?

Borrower • Account ManagementHow do I close my borrower account?

Borrower • Payments & SecurityHow do I change my direct debit bank account?

Investor • Payments & SecurityHow do I withdraw funds?

Investor • Account ManagementHow do I log in to my investor account?

Investor • Markets & OrdersHow do I change the rate of an existing order?

Investor • ApplicationHow do I start investing?

InvestorRate of prepayment of underlying loans

BorrowerWhat fees am I charged?

NAB Powered by Plenti • NAB Car LoanHow long until my loan funds are disbursed?

NAB Powered by Plenti • NAB Car LoanHow do I accept my loan?

NAB Powered by Plenti • NAB Car LoanHow do I cancel my application?

Investor • EligibilityCan I invest through my self-managed super fund (SMSF)?

Can I repay my personal loan early?

Borrower • Variable Rate LoansWhy has my rate changed since I’ve taken out my loan?

Investor • Markets & OrdersCan I draw an income from interest payments and reinvest capital?

Investor • Markets & OrdersHow do I see all in market orders?

Investor • Payments & SecurityNo Provision Fund protection

Investor • Markets & OrdersHow do I see previously matched rates?

Investor • Markets & OrdersHow long before my order is matched to a borrower?

Investor • Payments & SecurityWhere is money held before it is on loan?

Investor • Payments & SecurityAre my funds guaranteed by the Government?

Investor • Payments & SecurityWhat happens if a borrower misses a payment?

Borrower • HardshipHow do I apply for financial hardship assistance?