What do I do if I'm experiencing financial hardship?

If you are having trouble making your repayments, or require assistance due to financial hardship, please don’t hesitate to contact us by phone on 03 8592 7029 or email at

You can submit a hardship application to us over the phone, or by completing and submitting the hardship application form below. 

Submit enquiry

If we approve your financial hardship application, we will make a variation to your loan contract, for example by offering reduced monthly loan repayments for a period of time. 

Need help managing your debt? These resources can help. 

Australian Financial Complaints Authority (AFCA) 
Call 1800 931 678 | Email: | Post:  AFCA Limited GPO Box 3 Melbourne, VIC 3001

National Debt Helpline
Call 1800 007 007

Australian Securities and Investment Commission (ASIC) resources:
-Budget Planner
-Buy Now Pay Later services
-Interest-free Deal Calculator

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