Financial Hardship

  • Loss of income: such as the loss of a job, a reduction in pay or a downturn in business
  • Natural disasters: such as bushfire, flooding, cyclone or drought
  • Family matters: such as separation, divorce, loss, domestic violence or carer obligations
  • Medical reasons: such as illness or a permanent disability
  • Financial reasons: such as a large, unexpected expense becoming due
  • An unexpected situation: another reason that has contributed to your hardship
  • Reducing your scheduled Plenti payments
  • Temporarily pausing your scheduled Plenti payments
  • Amending your scheduled payment dates, and/or
  • Waiving any fees owing
  • Your Plenti loan number (available from your Plenti account)
  • Your employment status
  • Your income and expenses
  • Any other financial liabilities you’re servicing (including mortgages, credit cards and other loans)
a young asian woman sits in her comfortable apartment on a couch while typing on a laptop

How do I apply for financial hardship assistance?

How will my credit file be impacted by financial hardship?

  • TTY users: phone 133 677 then ask for 1300 768 710 
  • Speak and Listen (speech-to-speech relay) users: phone 1300 555 727 then ask for 1300 768 710
  • Internet relay users: visit the National Relay Service website and ask for 1300 768 710