What if I am unhappy with the outcome of my financial hardship application?

If you are not happy with our decision or the type of support we have offered, please contact our hardship team to discuss it further. You may also wish to seek independent hardship advice from a financial counsellor.

If you are still not happy you can make a complaint by calling us on 03 8592 7029 or email at complaints@plenti.com.au.

If you have contacted the above and are still not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA): 

Online: www.afca.org.au
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001