How can we help?
Can I transfer or withdraw funds?
Yes. Select the ‘Funds’ at the bottom of the Plenti App screen. Select the ‘Transfer in’ or ‘Withdraw’ buttons and follow the prompts to complete your transaction. Your recent transactions are displayed at the ‘Funds’ tab.
How do I access help?
Select the menu button at the top left-hand corner of the Plenti App. The Menu will appear and the ‘Help and support’ button will take you to your options to contact us.
How do I log in?
Please enter your Plenti Account email and password. You can find these at the top right-hand corner of your web browser in your Plenti Account. If you have forgotten your login details, please contact us at: firstname.lastname@example.org
How do I place an order?
On either the ‘Returns’, ‘Portfolio’ or ‘Funds’ tabs in your Plenti App, tap the ‘Invest now’ button. A pop-up window will appear where you can:
1. Select a lending market to invest in;
2. Choose the amount you wish to invest above $10 minimum;
3. Create a lending order at the market rate or at a custom rate; and
4. Confirm your order detailsYour order will be placed on market and in queue to be matched with borrowers so you can start earning.
Is there a PIN function?
Yes, you can set up a 4-digit PIN to access the App. If you want to change your PIN or have forgotten you PIN, select “Forgot my PIN” at the login screen and follow the prompts.
What platform data is available within the app?
You can view the following data if you click the data button at the top right-hand corner of the Plenti App:
• Market rates
• Market orders
• Provision Fund
Where do I review my returns?
You can review your returns by tapping the ‘Returns’ tab at the bottom of the App screen.