HELP

My loan application was denied – what is the process for getting this reviewed?

If Plenti declines your application, you will receive a notification explaining (where possible) the main reasons. You can request a review by following these steps:

  1. Review the eligibility criteria – Ensure you meet all scheme conditions (property location, approved battery, VPP requirement, income cap, etc.) and that your household income is correctly reported.

  2. Check your documentation – Errors or missing information can result in a decline. Confirm that your ID, income statements, expenses and vendor details are correct and up to date.

  3. Contact Plenti – If you believe your application should be reconsidered, contact Plenti’s customer service team. Provide any additional information that may strengthen your application (e.g., updated payslips, proof of reduced debts, or corrected details). Plenti will carry out a reassessment and let you know the outcome.

  4. Discuss options with your battery vendor – Your vendor may be able to adjust the system quote to ensure the loan amount and rebate align with program limits wa.gov.au.

A review does not guarantee approval; however, it ensures your application has been assessed based on all available information.

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Important information*

This information does not constitute financial advice and you should consider whether it is appropriate to your circumstances before you act in reliance on it. Any opinions, forecasts or recommendations reflect the judgement and assumptions of Plenti as at the date of publication and may later change without notice.

Acknowledgement of Country

Plenti respects and honours Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

We recognise the Gadigal people of the Eora Nation, who are the traditional custodians of the land on which Plenti’s Sydney office stands, and the Kaurna people as the traditional owners of the Country where our Adelaide team is located.