Simon says YES to Plenti

Q&A with Victorian finance broker Simon Shi from Topway Lending

Simon has been working in the finance industry for 2 years and switched to become a broker to have a greater impact with his clients by offering more products. Simon has been selling home loans, refinances and construction loans for his primary focus but has found some great value for his time in offering his clients personal loans to complement this.

Simon says his goal has always been to make his customer's life easier by bringing them an efficient borrowing process regardless of which products they have chosen.

Why did you choose Plenti?

"I was in the search of a fast, reliable and low rate personal loan product and was referred by another broker to try Plenti before going to other lenders. After a short phone call and getting a quote I realized Plenti is the best option for me."

Why do you continue to choose Plenti?

"I find the staff at Plenti extremely helpful, and were a real guiding hand for my first deal, plus the broker portal was very user friendly. I have used other broker portal before and have never come across something this friendly to brokers. I think user friendly is a very important factor in terms of attracting brokers and clients. Even my clients have mentioned the process is smooth!"

Why do you continue to work with Plenti?

"I recently had a client who sold a property overseas and bought a property in Australia but was short on additional funds for furniture. After looking around at options I spoke with the staff at Plenti and they offered her a very good rate knowing she would fit in a category of home renovation. The customer and I were very thankful, because we think ultimately the purpose of being a broker is to make our customer's life easier, by solving issues. Plenti has really made a big step forward helping her achieving the Australian dream. She is now happily settled in the property and enjoying her new life here in Australia."

How do you rate the team at Plenti?

"I would give a 10/10 for customer service, credit team support, turnaround speed and overall just a very clean process. Compared with some big lenders who can be slow Plenti has been a delight to work with."

In three words, how would you describe Plenti?

"Efficient, fast and simple"