Apply for hardship
Our commitment to you
Plenti will process financial hardship assistance applications on behalf of the credit provider. In doing so, we will:
- Give your submitted financial hardship assistance application proper consideration
- Always respond to a submitted application in a prompt and efficient manner and within 21 days
- Work with you to find appropriate assistance options where there is evidence that you are experiencing or are likely to experience financial hardship
Your commitment to us
So that we can assess your financial hardship application and consider appropriate responses, you must:
- Provide us with reasonable reason(s) for the cause of your financial hardship
- Co-operate with us and respond to reasonable requests we make to you for further information and/or documentation
Nominating an agent to apply or act on your behalf
If you'd prefer that we work with a third party in relation to your application, such as a financial counsellor or family member, please contact us on 1300 768 710 to provide authority to discuss your account with the third party.
Loan balance and interest
If your repayments are reduced, deferred or otherwise varied as part of a financial hardship arrangement, the outstanding balance may continue to accrue interest, adding to the total amount of interest that will need to be paid over the term of your loan.
After you've applied
We may contact you (or your nominated agent) to discuss your application, and we may need to request additional information.
We will provide a response to your application by email within 21 days. This response will include details of how we can provide assistance, or if we are unable to vary your contract we will provide you an explanation of the reasons for this. We may also provide a notice requesting further information from you.
Please continue to make your standard repayments whilst your application is under assessment. We may offer different terms based on our assessment of your situation.