AFIA Finance Industry Code of Practice

We are a member of the Australian Finance Industry Association and became a signatory of the Buy Now Pay Later Code of Practice (BNPL Code) on 29 June 2022.

AFIA retires the BNPL Code on 1 October 2026 as it transitions to the AFIA Finance Industry Code of Practice (AFIA Code). The AFIA Code applies to a wide range of credit products provided to Consumer and Small Business customers, including Buy Now Pay Later products, personal loans and auto loans.

From 1 October 2026, Plenti ceases to be a BNPL Code member and becomes an AFIA Code member.

The AFIA Code includes commitments to:

• be fair and honest in our dealings with you
• provide clear information about our products
• tell you about commissions and other benefits we pay to intermediaries involved in arranging your finance
• resolve complaints promptly and fairly
• help customers who are experiencing vulnerability

You can access the full AFIA Code via the AFIA website at: https://www.afia.asn.au/codesofpractice

Our hardship policy and complaints policy can be found below:

• https://www.plenti.com.au/hardship
  
• https://www.plenti.com.au/compliance/complaints