Broker Resource Hub

Welcome to your one-stop shop for all things Plenti. With how-to guides, videos, links and FAQs, the Broker Resource Hub has everything you need to get started.

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Resources

Plenti's broker guides

When you become accredited with a new lender there are always new processes that you need to learn. To help with this, we've created handy guides for everything brokers need to know to get started with Plenti. Take a look below to see what's in each guide.

How-to guides

We have created helpful illustrated guides documenting the processes of how to submit loans, invoices and more. You can find the guides below.

Document submissions

We have collated information on how to efficiently upload and download documents using the broker portal. You can find the guide below.

Download Plenti's user guides

Product Guides

Plenti's product guides

Need a refresher on the products Plenti offers? Read below to see how you can quickly get up-to-date on the latest product information.

Personal loans

We have created a personal loans product guide that has all the relevant information you will need for our personal loans product.

Automotive loans

We have created a car loans settlement guide that has all the relevant information you need to know on settling a car loan.

LiveChat now in the Broker Portal

Information

Frequently Asked Questions

We've made it easier to find the answers to the most common questions asked during onboarding.

Efficiency

Faster and Simpler Processes

We know that in our industry, time is money. 

That's why we're committed to making the process as efficient as possible. 

  • Average approval time: less than 3 hours
  • Average settlement time: less than 3 hours
  • Submission time: less than 15 minutes
  • Four points of contact: BDM, Relationship Manager, Broker Support and Live Chat
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Portal

Broker Portal

The broker portal is where you'll be operating out of to do most of your daily tasks. Within the portal you can find:

  • Our RateEstimate quoting tool
  • Loan submission and live deal tracking
  • Document upload and download
  • Servicing and comparison calculators
Back

Who can I go to for help?

Brokers at Plenti have four main points of contact they can reach out to if they need assistance with anything.

Business Development Managers

Your BDMs is there to help and assist you with anything you may need. Reaching out via a phone call is the quickest way to get in touch – you may also send an email. Contact information for BDMs can be found here.

Relationship Managers

Like BDMs, your RM is also there to support you and assist in answering any questions you may have. Phone calls are the best way to get in touch, but their inboxes are also open for emails. Contact information for RMs can be found here.

Broker Support

For any general enquiries, you can reach out to Broker Support via phone at 1300 889 332 or email at brokers@plenti.com.au

Live Chat

Plenti also supports a Live Chat function within the Broker Portal – once you gain access to the portal, you can chat with Broker Support live.

How do I upload a document?

The process for uploading and downloading documents within the Broker Portal is very simple.

Uploading a Document

1. Log into the broker portal and click ‘View’ on the desired application
2. When you arrive at the selected application, scroll down the page to view the option for uploading documents
3. Under the ‘Supporting documents’ section, you should see an option to upload a document. Click this button to continue

Downloading a Document

1. Log into the broker portal and click ‘View’ on the desired settled application
2. Navigate to the right-hand side of the selected settled application screen. Under ‘Credit details’ there is an option to download the contract

An in-depth guide with illustrations for this process is available here.