Privacy and Credit reporting policy

  • the information described in (a);
  • information about a complaint you have made (including, where relevant, complaints to AFCA or another external dispute resolution provider);
  • information about your prior transactional or borrowing history with NAB; and
  • information about hardship applications you have made.
  • other persons (for example, your referee or employers) to verify that information you provide is correct;
  • any person with whom you make a joint application for credit;
  • any person with whom proposes to guarantee, or has guaranteed repayment of any credit provided to you;
  • any person or business who referred you for credit, or your application for credit, to us, or has on your behalf submitted a request for a quote for credit or an application for a credit facility to us, or to any person or business to whom you have elected for us to refer for credit, or their affiliated entities;
  • our external service providers and contractors (such as any mail house, commercial agent, consultants, or entities that help us to verify your identity or identify illegal activities and prevent fraud);
  • our related entities, assignees, agents and external advisers;
  • law enforcement, regulatory, government and dispute resolution bodies including where compelled by law;
  • any person we consider necessary to execute your instructions;
  • any financial institution to or from which a payment is made in relation to any account you have or operate;
  • other credit providers and financial institutions;
  • credit reporting bodies;
  • debt collection agencies;
  • the Custodian and related entities of the Custodian;
  • NAB or NAB’s service providers, where you have applied for credit provided by NAB;
  • the Government of New South Wales or their appointed advisors or auditors or auditors in respect of any Quote Record or application for credit in respect of the Empowering Homes Program;
  • the Government of South Australia or their appointed advisors or auditors or auditors in respect of any Quote Record or application for credit in respect of the Home Battery Subsidy Program;
  • energy retailers with whom Plenti partners with as part of Plenti’s bundled energy programs;
  • anyone who obtains an interest in a credit facility we provide to you or is considering doing so, and their advisers; and
  • organisations involved in a transfer or sale of our assets or business.
  • your full name, including any known aliases, your sex and your date of birth;
  • your most recent three addresses;
  • the name of your current or last known employer;
  • your driver’s licence number;
  • your businesses’ ABN or ACN number;
  • details of any payment default amount of over $150;
  • the fact that you have applied for credit and the amount;
  • the fact that we are a current credit provider to you;
  • details of payments which are more than 60 days overdue where debt collection action has commenced;
  • advice that payments are no longer overdue;
  • the fact that the credit we provide has been paid or discharged;
  • that in certain circumstances, you have committed fraud or other serious credit infringement; and
  • repayment history information for a 2-year period.
  • our service providers located in the Philippines, the United States of America, India, and Vietnam;
  • where your request for credit is referred under a referral arrangement with a broker or introducer with affiliated entities located in the United States of America and United Kingdom, to those entities in those locations; and
  • NAB, where you have applied for credit provided by NAB. NAB’s privacy policy is available on its website at https://www.nab.com.au/common/privacy-policy.
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